It is classified as Non-govt company and is registered at Registrar of Companies, Delhi. I'm also not going to report bugs for the betterment of the software and benefit of others users, not when I have to spend the better part of a week being hassled about a lapsed SMA and reiterating the details from the original ticket.7 Hexagon Tech Labs Private Limited is a Private incorporated on 02 October 2014. I don't like going through boilerplate support when I have already clearly outline having done such things in my ticket. I personally haven't been in contact with tech support much, but largely haven't been impressed the few times I have. I once contacted our local apps manager regarding a complex helical groove programming issue - that afternoon, I was in contact with an engineer who specialized programming for in turbine blades (similar principles to my application) and was a great help to getting me through the job. I'm also not going to report bugs for the betterment of the software and benefit of others users, not when I have to spend the better part of a week being hassled about a lapsed SMA and reiterating the details from the original ticket. I don't like going through boilerplate support when I have already clearly outlined having done such things in my ticket. I once contacted our local apps manager regarding a complex helical groove programming issue - by that afternoon, he had me in contact with an engineer who specialized programming for turbine blades (similar principles to my application) and was a great help to getting me through the job. I know it doesn't fix the lack of responsiveness so far, but have you tried contacting the applications manager in your nearest sales office? As far as programming issues go, they may have or at least know an applications engineer with experience relevant to your issue, and can help you get it resolved faster than tech support.
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